At Goalzenith , we’re all about making your shopping experience as smooth and enjoyable as possible. But hey, we get it—sometimes things don’t go as planned, and a product might not meet your expectations. To make sure you feel confident shopping with us at Goalzenith.com , we’ve put together a simple and transparent return and refund policy. This way, you can return items or request a refund without any hassle whenever you need to.

Return Conditions

We accept returns within 15 days from the date you receive your item. To qualify, here’s what you need to know:

  • Product Condition: The item must be unused, in its original condition, and still have all the tags attached.
  • Original Packaging: It needs to come back in its original packaging, along with any accessories or documents that came with it (if applicable).
  • Proof of Purchase: You’ll need to provide a receipt or some other valid proof of purchase to start the return process.
  • Exclusions: Items bought during clearance sales or marked as non-returnable aren’t eligible for returns.

Return Process

  1. Contact Us: Let us know you’d like to return something by emailing [email protected] . Our team will walk you through the next steps.
  2. Return the Product: Once your return is approved, send the item to one of these addresses:
    • Vietnam Return Address: Dali Tower, 24C D. Phan Dang Luu, Phuong 7, Binh Thanh, Ho Chi Minh 70000, Vietnam
    • U.S. Return Address: 18001 Old Cutler Rd Suite 462, Miami, FL 33157-6437, United States
      Just a heads-up: you’ll need to cover the return shipping costs yourself.

Refunds

Once we receive and inspect your returned item, we’ll process your refund within 3–4 business days . The money will go back to your original payment method. Keep in mind, though, that it might take a little extra time for your bank or payment provider to show the refund in your account.

Non-Eligible Returns

We won’t be able to accept returns for items that:

  • Have been used or show signs of wear and tear.
  • Are damaged because they weren’t handled properly.
  • Aren’t in their original condition or are missing packaging, tags, or accessories.

Contact Us

If you’ve got any questions or need help, just drop us a line at [email protected] . Our team is here to make sure you’re happy with your experience and to support you every step of the way.

Thanks for understanding, and we’re excited to keep serving you better at Goalzenith!